Responsible Gaming

Our Commitment

Kiwi’s Treasure is operated by Baytree (Alderney) Limited under eGaming licence 155 C1 from the Alderney Gambling Control Commission (AGCC). Responsible gambling is part of how we run the casino, not an add-on. Every account has the same set of control tools from the moment it is opened, and our responsible gambling team reviews every request to lift a permanent self-exclusion.

We also keep marketing and promotions in line with these tools: once you set a limit or take a break, it applies to your play whatever offer is on screen.

Signs That Gambling Is Becoming a Problem

Problems with gambling often build up slowly. Answer these questions honestly; if one or more sounds familiar, it is a good moment to use the tools below or talk to someone:

• Do you chase losses by playing longer or depositing again to win money back?
• Do you spend money meant for rent, bills, food or whānau on gambling?
• Have you borrowed money, used credit or sold belongings to keep playing?
• Do you play for longer than you planned, or find it hard to stop?
• Do you hide how much time or money you spend on gambling?
• Do you feel anxious, low or irritable when you are not playing?
• Has gambling affected your work, study, sleep or relationships?

Your account also includes a 9-question self-assessment test. It takes a few minutes and gives you a clearer picture of your habits. Gambling support services in New Zealand offer their own free self-tests as well.

Tools in Your Account

All tools sit in the Responsible Gaming section, which you open from the menu under your username. You can set them yourself at any time, without contacting anyone.

Self-Exclusion

Self-exclusion is for times when a break is not enough. While it is active you cannot log in, place bets or make deposits, and it applies to every account with casinos operated by Baytree (Alderney) Limited.

• Temporary self-exclusion runs from 24 hours to 3 months and ends automatically when the period is over. If your account does not reopen as expected, contact Live Chat.
• Permanent self-exclusion is for at least 6 months. It cannot be shortened. After 6 months, a request to lift it has to go through support, with mandatory questions that our responsible gambling team reviews. If the request is approved, a further 7-day cooling-off period applies before you can play.

Self-exclusion works best alongside other steps: blocking software on your devices, unsubscribing from gambling marketing and telling someone you trust about your decision.

Preventing Underage Gambling

Nobody under 18 may open an account or play at Kiwi’s Treasure. Every player confirms they are 18 or over during registration, and we check identity documents before paying any withdrawal. Accounts opened by minors are closed.

If children use the same computer, phone or tablet as you:

• Keep your login details private and never save them on a shared device;
• Untick Keep me logged in on shared devices, as it is switched on by default;
• Use parental-control or blocking software such as Gamban or Net Nanny;
• Lock devices with a PIN, password or fingerprint when you are not using them.

Free Support in New Zealand

These services are free, confidential and independent of Kiwi’s Treasure. You can contact them about your own gambling or about someone close to you.

If you ever feel unsafe or think you might harm yourself, call 111 straight away.

How to Get Help From Us

Our support team can help you set a limit, take a break, self-exclude or close your account, and you do not need to explain your decision. Reach us any time through:

• Live Chat, open 24/7: it starts with an automated assistant, so type “speak to an agent” to talk to a person;
• The Help Centre at help.kiwistreasure.com, with articles on every responsible gaming tool;
• Email at [email protected].

18+ | Play responsibly | Gambling Helpline Aotearoa: 0800 654 655