Terms and Conditions

November 11, 2026

1. Introduction and Acceptance

1.1 These Terms and Conditions (“Terms”) govern your use of Kiwi’s Treasure at www.kiwistreasure.com and every game, payment and promotion offered there.

1.2 Kiwi’s Treasure is operated by Baytree (Alderney) Limited, licensed by the Alderney Gambling Control Commission under eGaming licence 155 C1. In these Terms, “we”, “us” and “our” mean the operator, and “you” means the account holder.

1.3 By registering, logging in or playing, you accept these Terms together with the Promotion Terms, the Withdrawal Policy and the Privacy Policy. Where the Promotion Terms and these Terms conflict on a bonus matter, the Promotion Terms apply.

1.4 Amounts in these Terms are shown in New Zealand dollars (NZ$) unless another currency is named.

2. Definitions

Account: your registered player account at Kiwi’s Treasure;
Cash Balance: real money in your account that is not tied to a bonus;
Bonus Balance: bonus funds and their winnings that are still subject to wagering;
Wagering requirement: the total value of bets needed before bonus funds can be withdrawn;
Group: casinos operated by Baytree (Alderney) Limited;
Help Centre: the support articles at help.kiwistreasure.com.

3. Eligibility

3.1 You must be 18 or older and legally able to enter into a binding agreement.

3.2 You are responsible for making sure online gambling is lawful where you are located. Access from prohibited countries is blocked, and you must not use a VPN or other tool to hide your location.

3.3 You may hold one account only. We may limit accounts to one per brand and refuse or close any duplicate account.

4. Your Account

4.1 Registration requires accurate personal details, including your name, date of birth and residential address (PO Boxes are not accepted). Your details must match your identity documents.

4.2 We may send an activation email to the address you register. Until the account is activated, we may suspend activity on it.

4.3 If you try to open a second account, we will notify you and email your existing username together with a link to reset your password.

4.4 Your username cannot be changed after registration. You can update your email and phone number in My Account using a 4-digit PIN sent to the new contact, and your address by uploading a supporting document. Name changes are handled by email at [email protected], with your username, an explanation and a copy of your ID.

4.5 You must keep your login details confidential. You are responsible for all activity on your account until you tell us that your details may have been compromised.

4.6 Each offer is limited to one per person, household, residential address, email address, phone number, debit or credit card and shared computer, such as one at a school, library or workplace. We may apply further restrictions to accounts opened from a shared environment.

5. Identity Verification and Anti-Money Laundering

5.1 Under our licence, we verify your identity before paying a withdrawal. We may ask for:

Proof of identity: passport, driver licence (both sides) or 18+ card;
Proof of address: a utility bill or bank statement no older than 6 months, or a rental agreement;
Proof of ownership of any payment method used to deposit or withdraw, where applicable;
Proof of income and Source of Funds information, where applicable.

5.2 Identity verification is mandatory once your deposits reach EUR 3,000 or more, in a single payment or in total.

5.3 Documents are uploaded under My Account → Upload My Documents, or sent to [email protected] if the upload fails. Verification is usually completed within 7 days.

5.4 We may suspend an account until verification is complete, and we will not pay withdrawals on an account that has not completed it.

6. Deposits

6.1 Your account runs in NZD. Accepted deposit methods are Visa, Mastercard, NETELLER, Skrill 1-Tap, Apple Pay, Google Pay and PaysafeCard. The cashier under Bank shows the methods available to your account.

6.2 The minimum deposit is NZ$5. Your first welcome deposit can be from NZ$1. A payment method may set a higher minimum.

6.3 We do not charge deposit fees. Your payment provider may charge its own fees, and we are not responsible for exchange fees or conversion rates applied by your bank.

6.4 You may only deposit funds that belong to you and are not the proceeds of crime.

7. Withdrawals

7.1 The minimum withdrawal is NZ$50. Withdrawals are requested in Bank → Withdraw.

7.2 Where possible, withdrawals are returned to the method used for the deposit, up to the amount of that deposit. If that method does not accept payouts, you can choose from the withdrawal methods shown in the cashier. Where a return to the original method is not possible, we may pay to a bank account in your name.

7.3 Every withdrawal stays pending for at least 24 hours. During that time the amount remains part of your Cash Balance, and you may cancel the request with REVERSE WITHDRAWAL. Withdrawals are not processed at weekends: requests made between 05:00 GMT Thursday and 05:00 GMT Sunday can be reversed until 05:00 GMT Monday.

7.4 Withdrawals are limited to GBP 10,000 or the equivalent in another currency in any 24-hour period. Where a withdrawal amounts to 5 times or more of your total deposits across the Group, we may pay it at up to EUR 4,000 per week, returning the remainder to your account. Progressive jackpot wins are excluded from this weekly rule.

7.5 A direct bank transfer to an NZD account under NZ$500 carries a fee of NZ$5.

7.6 After approval, payouts usually reach NETELLER from instantly to within 48 hours, Visa within 1 to 7 business days and bank accounts within 3 to 7 business days.

7.7 On a first or large withdrawal, or after a change of payment details, we may carry out additional security checks and request documents. If you do not respond to our requests or do not meet the withdrawal conditions, we may return the withdrawal to your account.

8. Bonuses and Promotions

8.1 Every bonus is subject to these Terms and to the Promotion Terms for that offer.

8.2 The welcome package covers your first six deposits: 50 bonus spins for a first deposit from NZ$1, 80 bonus spins for a second deposit from NZ$5, and a 100% match up to NZ$250 on each of the third to sixth deposits from NZ$10. It must be claimed within 7 days of opening the account.

8.3 Winnings from welcome bonus spins carry a 200x wagering requirement. Match bonuses carry a wagering requirement of 35x the bonus amount.

8.4 While a bonus is active, the maximum bet is EUR 8 per round and 50 cents per line. Any single bet of 30% or more of the bonus amount counts as irregular play until wagering is complete.

8.5 Withdrawals from the welcome bonus are limited to 6x the first deposit. Progressive jackpots are not limited.

8.6 Requesting a withdrawal cancels an active match bonus, and spins not yet credited are forfeited if a withdrawal is requested first. You can ask support to remove a match bonus before any wagering on it has started.

8.7 Games contribute to wagering at different rates: most slots, keno and scratch cards 100%; NetEnt slots 50%; re-spin slots 10%; most table games and video poker 8%; Classic Blackjack, All Aces and Jacks or Better video poker 2%; baccarat, craps, Red Dog, Sic Bo and progressive jackpots 0%. Bets made through gamble or double features and play in MPV tournaments do not count.

8.8 A match bonus left unused on the Bonus Balance for 2 months expires. Any other unused bonus and its winnings expire 6 months after being credited.

8.9 Winnings from a no-deposit bonus or no-deposit free spins carry a 35x wagering requirement and are limited to NZ$100 in withdrawals; the remaining balance is forfeited.

8.10 Voucher codes are issued for limited-time promotions only, may be used once per player and may carry an expiry date.

8.11 We may withdraw any bonus and related winnings obtained through bonus abuse, multiple accounts or a breach of these Terms.

9. Games and Malfunctions

9.1 Each game has its own rules and return-to-player information, available inside the game.

9.2 Game outcomes are determined by a certified random number generator.

9.3 A malfunction voids all pays and plays affected by it.

10. Responsible Gambling

10.1 You can set daily, weekly or monthly deposit limits, take a break, use Session Reminders and self-exclude from the Responsible Gaming section of your account. A lower deposit limit applies at once; a higher limit applies after 24 hours.

10.2 Temporary self-exclusion lasts from 24 hours to 3 months. Permanent self-exclusion lasts at least 6 months and can only be lifted on request after that period, following a review and a 7-day cooling-off period. Self-exclusion applies to every account in the Group.

10.3 Free support is available from Gambling Helpline Aotearoa on 0800 654 655 or by free text to 8006.

11. Prohibited Conduct

11.1 You must not use the casino for fraud, money laundering, collusion with other players, bonus abuse, automated play software or any other unfair practice.

11.2 If we have reasonable grounds to believe you have breached this clause, we may suspend or close your account, void affected bets and withhold winnings obtained through that conduct, subject to applicable law.

12. Mobile Play

12.1 Kiwi’s Treasure runs in mobile browsers on iOS and Android. Any charges from your network operator for registration, play or communication with us are your responsibility.

12.2 You are responsible for your device, your network and your internet access.

13. Intellectual Property

All content, software, trademarks and logos on the website belong to the operator or its licensors. You may not copy, reproduce or distribute them without written permission.

14. Limitation of Liability

14.1 The casino is provided “as is”. To the extent permitted by law, we are not liable for losses caused by interruptions, technical faults, delays or failures outside our reasonable control.

14.2 Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You agree to compensate us for any loss, claim or cost that results from your breach of these Terms or your misuse of the casino.

16. Complaints and Disputes

16.1 Contact Live Chat or email [email protected] first; most questions are settled there.

16.2 If you are not satisfied, you may submit a formal complaint. You will receive a Dispute Reference Number.

16.3 If the formal complaint does not resolve the matter, you may refer it to eCOGRA, our independent alternative dispute resolution provider, quoting your Dispute Reference Number.

16.4 Only after these two steps may you refer the matter to the Alderney Gambling Control Commission at [email protected].

16.5 A complaint must be made within 6 months of the event. A complaint about a withdrawal cannot be raised during the first week after the request. If you do not reply to our correspondence within 4 weeks, the complaint is treated as closed.

17. Governing Law

These Terms are governed by the laws of Alderney, the jurisdiction of our licence, without affecting any mandatory consumer rights you have where you live.

18. Licensing

Kiwi’s Treasure is operated by Baytree (Alderney) Limited, licensed by the Alderney Gambling Control Commission under eGaming licence number 155 C1, issued on 15 December 2020. Baytree Interactive Ltd (company number 69691) is registered in Guernsey at Ground Floor, Kingsway House, Havilland Street, St Peter Port. Baytree Interactive Ltd also holds Kahnawake licence 00892. The casino is certified by eCOGRA.

19. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page shows the latest version, and continuing to play after an update means you accept the updated Terms.